Return Policy

We at Pulse Devices LLC (“PULSE”) have absolute confidence that our products will improve your performance. That’s why we have a 30-day money back guarantee!

In the unlikely event that you are unsatisfied with your purchase from PULSE for any reason, you have 30 days from the date you received the delivery to request a full refund. You may return any product purchased on pulsedevice.com. Please note that we do not refund PULSE products that were not purchased on pulsedevice.com website.
To qualify for a refund, all the following conditions must be met:

– You followed the placement diagrams as described in the Pulse Device mobile app.
– A return shipping address must be requested from our customer service team within 30 days of receiving the product(s). To request the shipping address, email pulse@pulsedevice.com.
– Any Returned product(s) must be in good physical condition (not physically broken or damaged).
– All accessories originally included with your purchase must be included with your return (up to 4 adhesives missing is okay).
– Your full name must be included along with your returned product.

 

– Shipping and handling charges and gift-wrapping fees are non-refundable. When ordering from outside the US, you will be responsible for any applicable customs duties and sales taxes upon delivery of your order.
– You are responsible for and must prepay all shipping charges and you shall assume all risk of loss or damage to the product while in transit to PULSE.
– If you return the product to PULSE without all parts included in the original package, PULSE retains the right to either refuse delivery of such return or charge you a restocking fee of 15% of the original price of the product or the retail value of the missing accessories.
– Refunds will be processed and paid within 5-7 business days of PULSE receipt of the product.